Understand how investing in after-sales can help your

Dołączył: 07 Mar 2024 Posty: 1

After-sales is an important process capable of making companies become a reference in their markets. Through it, you can make your customers become true promoters of your brand. Understand how this works! NO TIME TO READ? DOWNLOAD THE FREE PDF NOW Name Email Finding customers and selling your products and services is the primary objective of any company. However, there is a long way to go after closing a transaction. This is after-sales, a concept that consists of maintaining your relationship with the customer even after they have already made a purchase. This way, in addition to retaining a consumer for future sales, you can also turn them into an advocate for your brand. To do this, it is necessary to carry out several actions with the aim of showing that you are not just concerned with selling, but with improving, in some way, the lives of your customers.

Want to know how to do this? So check out our exclusive content and make after-sales service one of your company's differentiators! Check out the topics covered: What is after sales? How to do after sales? Main after-sales service actions What are the advantages of after sales? What is after sales? The processes involving a sale begin long before a customer arrives at your company and continues even after UK Phone Number they have made a purchase. And it is precisely in this second example that after-sales fits in, as the next name already suggests. In general terms, this procedure consists of checking a customer's satisfaction after they have already closed a transaction with your company. Through this action, it is possible to check whether the company fulfilled everything that was agreed at the time of purchase and whether all the consumer's problems were resolved. A good example of after-sales concerns companies that offer services, such as a company that installs cable TV.

Even after selling its services, this company has to contact the consumer to verify that the installation was carried out on the correct date and that the technician responsible carried out the process correctly. In other words, it is necessary to accompany your customer from the first contact with them until the moment they are completely satisfied. How to do after sales? The first step in providing efficient after-sales service is deciding who will be responsible for handling this task. In small companies, the sales team itself can split up and carry out post-sales actions. In larger companies, where there is greater possibility of investment, the ideal is to create a specific area to take care of this part. After planning this step, you need to create a flow to define how to contact your customers and when this will be done. You can, for example, stipulate that one day after making a purchase, your consumer will receive an email asking if they are satisfied with their merchandise.

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